Welcome to PixoScreen (“Company,” “we,” “our,” or “us”). We are committed to providing high-quality products and ensuring customer satisfaction. This Refund & Return Policy explains the terms and conditions governing returns, refunds, cancellations, and warranty claims for purchases made through our website, https://sameeksh.online/.
By placing an order with PixoScreen, you agree to the terms outlined in this policy.
1. Eligibility for Returns
Customers may request a return within 14 calendar days from the date of delivery only under the following circumstances:
- The product was damaged during transit.
- An incorrect product was delivered.
- The product has a verified manufacturing defect.
- The package is missing parts, accessories, or components included with the order.
Returns requested for any reason other than those listed above may not be accepted.
2. Return Conditions
To qualify for a return, the following conditions must be met:
- The return request is submitted within 14 days of delivery.
- The product is unused and uninstalled.
- The product is returned in its original packaging.
- All accessories, manuals, cables, warranty cards, and complimentary items are included.
- The original purchase invoice or proof of purchase is provided.
- The product’s serial number remains intact and matches our records.
PixoScreen reserves the right to reject returns that do not satisfy these conditions.
3. Non-Returnable Items
Returns will not be accepted for:
- Products damaged due to customer misuse, negligence, accidents, or improper handling.
- Physical damage occurring after successful delivery.
- Products that have been installed, activated, or used.
- Products with removed, altered, or missing serial numbers.
- Products returned without original packaging.
- Products missing accessories, manuals, warranty cards, or complimentary gifts.
- Customized or personalized products.
- Downloaded or activated digital products.
- Products returned without valid proof of purchase.
- Products that fail inspection after being received by PixoScreen.
4. Order Cancellation
Before Shipment
Customers may cancel an order any time before it has been shipped. If payment has already been made, a full refund will be initiated after cancellation is confirmed.
After Shipment
Orders cannot be cancelled once they have been dispatched from our warehouse.
Customers may instead request a return only if the order meets the eligibility requirements stated in this policy.
5. Refund Eligibility
Refunds are issued only after verification and approval by PixoScreen.
Refunds may be approved when:
- A manufacturing defect is confirmed.
- The product was damaged during transit.
- The wrong item was delivered.
- An order is cancelled before shipment.
Refunds will not be approved if inspection determines that the issue resulted from customer misuse, accidental damage, unauthorized repairs, improper installation, or normal wear and tear.
6. Return Inspection Process
After the returned product reaches our facility:
- Our quality inspection team will inspect the product within 7–9 business days.
- The inspection will verify the reported issue, product condition, accessories, packaging, and serial number.
- Customers may be contacted if additional information is required.
Approval or rejection of the refund will be communicated after inspection is complete.
7. Refund Processing
Once a refund has been approved:
- Refunds are processed within 5–7 business days.
- Prepaid orders are refunded to the original payment method.
- UPI payments are refunded to the registered UPI ID.
- Cash on Delivery (COD), where applicable, is refunded through Bank Transfer or UPI, as determined during the refund process.
Actual credit timelines may vary depending on the customer’s bank or payment provider.
8. Shipping Charges
If the return is approved because:
- PixoScreen shipped the wrong product,
- the product arrived damaged,
- or a verified manufacturing defect exists,
PixoScreen will refund the original shipping charges where applicable.
For all other situations where returns are accepted, customers are responsible for return shipping costs unless otherwise agreed in writing.
9. Exchanges
PixoScreen currently does not offer product exchanges.
Where eligible, approved cases will be resolved through a refund rather than an exchange.
10. Warranty
PixoScreen products are covered by the following manufacturer warranties:
| Product | Warranty Period |
|---|---|
| Smart TVs | 5 Years |
| Soundbars | 5 Years |
| Wall Mounts | 5 Years |
| Eligible Digital Products | 5 Years |
Warranty claims are handled directly by PixoScreen.
The warranty covers manufacturing defects occurring under normal use and does not cover:
- Physical damage
- Liquid damage
- Fire damage
- Voltage fluctuations
- Improper installation
- Unauthorized repairs
- Customer negligence
- Cosmetic damage after delivery
Warranty service may require inspection before approval.
11. Fraud Prevention & Verification
To protect both customers and PixoScreen from fraudulent claims, we reserve the right to:
- Verify the product serial number before approving any refund or warranty claim.
- Request photographs or videos supporting the reported issue.
- Request an unboxing video for high-value products such as Smart TVs where transit damage is claimed.
- Reject claims where sufficient evidence of transit damage or incorrect delivery is not provided.
- Refuse returns involving altered, replaced, tampered, or mismatched products.
Fraudulent claims may result in cancellation of refunds, warranty claims, or future purchasing privileges.
12. Damaged or Incorrect Deliveries
If your order arrives damaged, defective, or incorrect:
- Notify PixoScreen within 14 days of delivery.
- Do not install or use the product.
- Keep all original packaging.
- Share clear photographs or videos of:
- the product,
- shipping carton,
- shipping label,
- damaged area,
- accessories,
- and the product serial number.
- For Smart TVs and other high-value items, an unboxing video is strongly recommended to support transit damage claims.
13. Digital Products
Downloaded, activated, or accessed digital products are non-refundable unless required by applicable law or unless a verified technical issue prevents access due to an error attributable to PixoScreen.
14. Limitation of Liability
PixoScreen’s liability under this policy is limited to the purchase price of the product. We shall not be responsible for indirect, incidental, special, or consequential damages arising from the purchase, use, or inability to use any product except where prohibited by applicable law.
15. Compliance with Indian Law
This policy is governed by:
- Consumer Protection Act, 2019
- Consumer Protection (E-Commerce) Rules, 2020
- Information Technology Act, 2000
- Other applicable laws of India
Nothing in this policy limits or excludes statutory consumer rights available under applicable Indian law.
16. Contact Us
For returns, refunds, warranty claims, or any questions regarding this policy, please contact us:
PixoScreen
Website: https://sameeksh.online/
Email: sameekshgolecha@gmail.com
Phone: +91 9972896339
Business Address:
3rd Main, 4th Cross,
Chamrajpet, Bengaluru, Karnataka, India
