Welcome to PixoScreen (“Company,” “we,” “our,” or “us”). These Terms & Conditions (“Terms”) govern your access to and use of our website, https://sameeksh.online/, and your purchase of products and services offered through it.

By accessing, browsing, registering an account, or placing an order on our website, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these Terms, you should not use our website or purchase our products.

These Terms are intended to comply with applicable laws of India, including the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, the Information Technology Act, 2000, and other applicable laws. Nothing in these Terms limits your statutory rights under Indian law.

1. Business Information

Business Name: PixoScreen

Business Owner: Sameeksh Golecha (Sole Proprietorship)

Website: https://sameeksh.online/

Business Address:

3rd Main, 4th Cross,
Chamrajpet, Bengaluru, Karnataka, India

Customer Support Email: sameekshgolecha@gmail.com

Customer Support Phone: +91 9972896339

Customer Support Hours:

Monday to Friday: 9:00 AM – 7:00 PM (IST)
Saturday & Sunday: Closed

2. Definitions

For the purpose of these Terms:

“Website” means https://sameeksh.online/.
“Company,” “PixoScreen,” “we,” “our,” or “us” refers to PixoScreen.
“Customer,” “you,” or “your” means any person accessing or using the Website or purchasing products through it.
“Products” include Smart TVs, Soundbars, Wall Mounts, Digital Products, accessories, and any other products offered on the Website.
“Order” means a request placed by a customer to purchase products from the Website.

3. Acceptance of Terms

By using this Website, you confirm that:

You have the legal capacity to enter into a binding agreement under applicable law.
You will provide accurate and complete information when creating an account or placing an order.
You will comply with these Terms and all applicable laws while using the Website.
You are responsible for maintaining the confidentiality of your account credentials.

If you do not agree with these Terms, you must discontinue use of the Website immediately.

4. Eligibility to Use the Website

There is no minimum age requirement to browse the Website. However, if you are under the age of majority under applicable law, you should use the Website under the supervision of a parent or legal guardian when entering into a purchase.

PixoScreen reserves the right to suspend or terminate access to users who violate these Terms or applicable laws.

5. User Account Registration

To place an order, customers are required to create an account on the Website.

When creating an account, you agree to:

Provide accurate, complete, and up-to-date information.
Keep your login credentials confidential.
Notify us immediately of any unauthorized use of your account.
Accept responsibility for all activities carried out through your account.

PixoScreen is not responsible for losses arising from your failure to safeguard your account credentials.

We reserve the right to suspend, restrict, or terminate accounts that contain false information, violate these Terms, or are used for fraudulent or unlawful purposes.

6. Products and Services

PixoScreen offers products including, but not limited to:

Smart TVs
Soundbars
Wall Mounts
Digital Products
Related accessories and future products introduced on the Website

We strive to ensure that product descriptions, specifications, images, pricing, and availability are accurate. However, minor variations in colour, dimensions, packaging, or appearance may occur due to manufacturing updates, display settings, photography, or other factors.

Product images are for illustrative purposes and may not always represent the exact product received.

7. Product Availability

All products displayed on the Website are subject to availability.

Adding a product to your shopping cart does not reserve or guarantee its availability.

If a product becomes unavailable after an order is placed, PixoScreen reserves the right to cancel the order and issue a refund where applicable.

8. Pricing

All prices displayed on the Website are quoted in Indian Rupees (INR).

Prices shown on the Website are inclusive of applicable charges as displayed at checkout. Since the business is not GST registered at present, GST will not be separately charged unless required by law in the future.

We reserve the right to:

Change product prices at any time without prior notice.
Correct typographical or pricing errors.
Modify promotional pricing.
Withdraw products from sale without notice.

The price applicable to your order will be the price displayed at the time your order is successfully placed.

9. Payment Methods

PixoScreen accepts the following payment methods, subject to availability:

UPI
Credit Cards
Debit Cards
Net Banking
Digital Wallets
Cash on Delivery (where available)
EMI options through supported payment partners

Payments are processed through secure third-party payment service providers. PixoScreen does not store your complete payment card information.

Your order will be processed only after successful payment confirmation, except for approved Cash on Delivery orders.

10. Order Acceptance

Placing an order on the Website constitutes an offer to purchase products.

Your order is considered accepted only after:

Payment is successfully verified (for prepaid orders), or
Cash on Delivery eligibility is confirmed (where applicable), and
PixoScreen confirms the order by email, SMS, or another communication method.

An order confirmation does not guarantee shipment if subsequent verification identifies an issue requiring cancellation.

11. Right to Refuse or Cancel Orders

PixoScreen reserves the right, at its sole discretion, to refuse, suspend, or cancel any order before shipment, including but not limited to the following situations:

Product pricing or typographical errors.
Stock unavailability.
Payment authorization failure.
Suspected fraudulent activity.
Duplicate or suspicious transactions.
Orders placed using unauthorized payment methods.
Violation of these Terms.
Requests from law enforcement or regulatory authorities.
Any other legitimate business or legal reason.

Where payment has already been received for a cancelled order, the amount will be refunded in accordance with our Refund & Return Policy.

12. Order Modifications

Customers may request changes to an order only before it has been processed for shipment.

Once an order enters the packing or shipping stage, modifications cannot be guaranteed and may not be possible.

PixoScreen reserves the right to approve or decline modification requests depending on operational feasibility.

13. Shipping & Delivery

PixoScreen currently delivers products only within India. We strive to process and dispatch orders promptly; however, estimated delivery timelines are indicative and may vary depending on the delivery location, product availability, courier operations, weather conditions, public holidays, government restrictions, or other circumstances beyond our reasonable control.

Delivery timelines displayed on the Website are estimates only and should not be treated as guaranteed delivery dates.

Customers are responsible for providing accurate and complete delivery information. PixoScreen shall not be liable for delays, failed deliveries, or additional costs arising from incorrect or incomplete shipping details provided by the customer.

Upon delivery, customers or their authorized representatives may be required to provide a signature, OTP, or other proof of delivery.

Risk of accidental loss or damage passes to the customer upon successful delivery of the product at the specified delivery address.

14. Delivery Inspection

Customers are encouraged to inspect the package immediately upon delivery.

If the outer packaging appears damaged, tampered with, or opened before delivery, customers should:

Refuse delivery where reasonably possible, or
Clearly note the damage with the delivery partner before accepting the shipment.
Contact PixoScreen Customer Support as soon as possible.

For high-value products such as Smart TVs, customers are strongly encouraged to record a complete, uninterrupted unboxing video beginning before the package is opened. This helps facilitate verification of transit damage claims.

Failure to provide reasonable evidence may affect our ability to process claims relating to transit damage.

15. Order Cancellation

Cancellation Before Shipment

Customers may request cancellation of an order before it has been shipped.

If cancellation is approved before dispatch:

the order will be cancelled,
any prepaid amount received will be refunded in accordance with our Refund & Return Policy.

Cancellation After Shipment

Orders cannot be cancelled once they have been dispatched.

Customers may only request a return where the order qualifies under our Refund & Return Policy.

16. Returns

Returns are accepted only under the circumstances described in our Refund & Return Policy.

Eligible return reasons include:

Product damaged during transit.
Wrong product delivered.
Verified manufacturing defect.
Missing accessories or components included with the order.

Return requests must be submitted within 14 calendar days from the date of delivery.

To qualify for a return:

the product must be unused,
uninstalled,
returned in its original packaging,
accompanied by all accessories,
include warranty cards and manuals,
include proof of purchase,
and have an intact serial number.

Products that fail inspection or do not satisfy these requirements may be rejected.

17. Refunds

Refunds are issued only after the returned product has been inspected and approved by PixoScreen.

Approved refunds will generally be processed within 5–7 business days after approval.

Refunds are made using the following methods:

Prepaid orders: Original payment method.
UPI transactions: Refunded to the registered UPI account.
Cash on Delivery (where applicable): Refunded via Bank Transfer or UPI.

Actual credit timelines depend on the customer’s bank or payment service provider.

For complete details, please refer to our Refund & Return Policy.

18. Exchanges

PixoScreen does not currently offer product exchanges.

Where a customer is eligible under the Refund & Return Policy, the approved resolution will generally be a refund rather than an exchange.

19. Warranty

PixoScreen provides the following manufacturer warranties:

Product	Warranty
Smart TVs	5 Years
Soundbars	5 Years
Wall Mounts	5 Years
Eligible Digital Products	5 Years

Warranty coverage applies only to manufacturing defects occurring under normal and intended use.

The warranty does not cover:

accidental damage,
misuse,
abuse,
negligence,
liquid damage,
fire damage,
voltage fluctuations,
unauthorized repairs,
improper installation,
cosmetic damage,
normal wear and tear,
damage caused after delivery due to customer handling.

Warranty claims may require inspection before approval.

PixoScreen reserves the right to repair, replace components, or provide another appropriate remedy in accordance with the applicable warranty terms and consumer laws.

20. Product Installation

Certain products, including Smart TVs, may require professional installation.

Customers should follow the installation instructions provided by PixoScreen or use authorized installation services where applicable.

PixoScreen shall not be responsible for damage resulting from:

improper installation,
unauthorized modifications,
incompatible accessories,
incorrect electrical connections,
or installation performed contrary to supplied instructions.

21. Pricing Errors

Although every effort is made to ensure pricing accuracy, errors may occasionally occur.

If a product is listed with an incorrect price due to:

typographical mistakes,
technical issues,
software errors,
or human error,

PixoScreen reserves the right to:

cancel the affected order,
refuse shipment,
or request customer confirmation before processing the order.

Where payment has already been received for a cancelled order, a refund will be processed in accordance with our Refund & Return Policy.

22. Promotions, Discounts & Coupon Codes

From time to time, PixoScreen may offer:

promotional campaigns,
coupon codes,
discount vouchers,
limited-time offers,
seasonal sales,
EMI promotions,
bundle offers,
or other marketing incentives.

Unless otherwise specified:

promotions cannot be combined,
coupon codes are valid only during their stated validity period,
discounts have no cash value,
promotions may be limited to selected products,
misuse of promotions may result in cancellation.

PixoScreen reserves the right to modify, suspend, extend, or discontinue any promotion at any time without prior notice.

23. Cash on Delivery (COD)

Cash on Delivery may be available for selected products, locations, and order values.

PixoScreen reserves the right to:

refuse COD for certain PIN codes,
require prepaid payment,
verify customer details before dispatch,
cancel suspicious COD orders.

Repeated refusal to accept COD deliveries may result in restrictions on future purchases.

24. EMI Payments

EMI options are offered through participating banks or payment partners.

Approval, eligibility, interest rates, processing fees, and repayment terms are determined solely by the respective financial institution or payment gateway.

PixoScreen is not responsible for financing decisions made by third-party providers.

25. Product Availability

Inventory displayed on the Website may change without notice.

Products may become unavailable due to:

stock limitations,
supplier issues,
production delays,
quality control,
or other operational reasons.

In such cases, PixoScreen may cancel the affected order and provide an appropriate refund where payment has already been received.

26. Ownership and Risk

Ownership of the product transfers to the customer only after:

full payment has been received (unless otherwise agreed), and
successful delivery has been completed.

Risk of accidental loss or damage transfers to the customer upon delivery at the designated shipping address.

27. Intellectual Property Rights

Unless otherwise stated, all content available on the PixoScreen website, including but not limited to:

the PixoScreen name and logo,
trademarks,
product names,
product descriptions,
images,
graphics,
icons,
videos,
audio,
page layouts,
website design,
software,
source code,
text,
blogs,
downloadable materials,
marketing content, and
other intellectual property,

is owned by or licensed to PixoScreen and is protected under applicable copyright, trademark, intellectual property, and other laws.

Nothing contained on this Website grants any license or right to use any intellectual property without our prior written permission.

28. Restrictions on Use

You agree not to:

Copy, reproduce, distribute, modify, republish, or commercially exploit any Website content.
Use product photographs or descriptions without authorization.
Remove copyright or trademark notices.
Mirror or frame any part of the Website.
Reverse engineer, decompile, or attempt to obtain source code where prohibited.
Use automated tools, bots, scrapers, or crawlers to collect Website data without permission.

Unauthorized use may result in legal action.

29. User Reviews & Ratings

Customers may submit reviews and ratings for products purchased through the Website.

By submitting a review, you confirm that:

your review reflects your genuine experience,
the information is truthful,
the content is not defamatory, abusive, misleading, or unlawful,
the review does not infringe the rights of any third party.

PixoScreen reserves the right to edit, moderate, reject, or remove reviews that violate these Terms or applicable law.

Submitting a review grants PixoScreen a non-exclusive, royalty-free, worldwide license to display, reproduce, and publish the review for business and promotional purposes.

30. Blog Comments

Users may post comments on blog articles published on the Website.

Comments must not contain:

spam,
advertisements,
abusive language,
hate speech,
obscene or offensive content,
misleading information,
malware,
illegal material,
or content infringing another person’s rights.

PixoScreen may moderate, edit, or remove comments without prior notice.

31. Acceptable Use Policy

You agree to use the Website responsibly and only for lawful purposes.

You must not:

violate any applicable law,
interfere with Website operations,
attempt unauthorized access,
misuse customer accounts,
impersonate another person,
upload malicious software,
transmit viruses,
disrupt network security,
abuse promotional offers,
misuse coupon codes,
engage in fraudulent purchases,
harvest personal information from the Website.

Any violation may result in suspension or permanent termination of access.

32. Prohibited Activities

The following activities are strictly prohibited:

hacking or attempting to compromise Website security,
introducing viruses or harmful code,
conducting denial-of-service attacks,
attempting unauthorized access to servers,
bypassing Website security measures,
manipulating prices or inventory,
creating fake accounts,
placing fraudulent orders,
abusing return or refund policies,
using stolen payment methods,
copying Website content for commercial purposes.

PixoScreen reserves the right to cooperate with law enforcement authorities regarding unlawful activities.

33. Fraud Prevention

To protect customers and the Company, PixoScreen may:

verify customer identity,
verify payment information,
verify delivery addresses,
verify product serial numbers,
request supporting documentation,
request photographs or videos,
request an unboxing video for high-value products,
investigate suspicious transactions,
cancel suspected fraudulent orders.

Fraudulent activity may result in order cancellation, account suspension, denial of future purchases, civil claims, and referral to law enforcement where appropriate.

34. Third-Party Services

The Website may use or link to third-party services, including payment gateways, courier providers, analytics tools, and advertising platforms.

Examples include:

Google Ads,
payment gateway providers,
logistics partners,
other technology service providers.

PixoScreen does not control third-party services and is not responsible for their content, availability, privacy practices, or policies.

Your use of third-party services is governed by their respective terms and privacy policies.

35. External Links

Our Website may contain links to external websites for customer convenience.

Such links do not constitute an endorsement by PixoScreen.

We are not responsible for:

external website content,
accuracy,
security,
availability,
products,
services,
or practices of third-party websites.

Customers access third-party websites at their own risk.

36. Privacy

Your use of the Website is also governed by our Privacy Policy.

The Privacy Policy explains how we collect, use, store, process, and protect personal information.

By using the Website, you consent to the collection and processing of information as described in the Privacy Policy.

37. Cookies

The Website may use cookies and similar technologies to:

improve Website functionality,
remember user preferences,
analyse Website traffic,
measure advertising performance,
enhance customer experience.

By continuing to use the Website, you consent to the use of cookies in accordance with our Cookie Policy, where applicable.

You may disable cookies through your browser settings; however, certain Website features may not function correctly.

38. Disclaimer of Warranties

Except as expressly stated in these Terms or required by applicable law, the Website and its content are provided on an “as is” and “as available” basis.

While PixoScreen makes reasonable efforts to maintain the accuracy of Website information, we do not warrant that:

the Website will always be uninterrupted,
the Website will be error-free,
information will always be completely accurate,
defects will be corrected immediately,
the Website will be free from viruses or harmful components.

Customers use the Website at their own discretion and risk.

39. Limitation of Liability

To the maximum extent permitted by applicable law, PixoScreen shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising out of or relating to:

Website use,
inability to access the Website,
purchase or use of products,
delays,
technical failures,
interruptions,
data loss,
third-party actions,
or events beyond our reasonable control.

Where liability cannot legally be excluded, our maximum liability shall not exceed the amount paid by the customer for the relevant product giving rise to the claim.

Nothing in these Terms excludes liability that cannot be excluded under applicable Indian law.

40. Indemnification

You agree to indemnify, defend, and hold harmless PixoScreen, its proprietor, employees, representatives, affiliates, and service providers from any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising from:

your breach of these Terms,
misuse of the Website,
violation of applicable laws,
infringement of intellectual property rights,
fraudulent or unlawful conduct,
or violation of the rights of any third party.

41. Force Majeure

PixoScreen shall not be held liable for any delay, interruption, or failure to perform its obligations under these Terms if such delay or failure results from events beyond our reasonable control, including but not limited to:

Natural disasters (earthquakes, floods, cyclones, etc.)
Fire or explosions
Pandemics or epidemics
Government actions or regulations
War, terrorism, civil unrest, or riots
Strikes or labour disputes
Power failures or internet outages
Cyberattacks or large-scale technology failures
Transportation disruptions
Supplier or manufacturer delays

During such events, our obligations will be suspended for the duration of the force majeure event. We will make reasonable efforts to resume normal operations as soon as practicable.

42. Electronic Communications

By using the Website or communicating with us electronically, you consent to receive communications from PixoScreen through:

Email
SMS
Telephone
WhatsApp (where applicable)
Website notifications

You agree that such electronic communications satisfy any legal requirement that communications be in writing.

43. Accuracy of Information

While we make every effort to ensure that product information, pricing, specifications, availability, and other Website content are accurate, occasional errors, inaccuracies, or omissions may occur.

PixoScreen reserves the right to:

Correct errors at any time.
Update or modify information without prior notice.
Cancel orders affected by material pricing or product description errors.
Correct inventory inaccuracies.

We apologize for any inconvenience such corrections may cause.

44. Website Availability

Although we strive to keep the Website operational at all times, uninterrupted availability cannot be guaranteed.

The Website may occasionally become unavailable due to:

Scheduled maintenance
Software updates
Technical issues
Security upgrades
Internet disruptions
Events beyond our control

PixoScreen shall not be liable for temporary interruptions in Website availability.

45. Suspension or Termination of Access

We reserve the right to suspend, restrict, or permanently terminate access to the Website or any user account if we reasonably believe that a user has:

Violated these Terms.
Submitted false information.
Engaged in fraudulent activity.
Attempted unauthorized access.
Misused promotions or coupons.
Interfered with Website operations.
Violated applicable laws.

Termination may occur without prior notice where necessary to protect the Website, our customers, or our business.

46. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Republic of India.

Nothing in these Terms shall limit any statutory rights available to consumers under applicable Indian law, including the Consumer Protection Act, 2019.

47. Jurisdiction

Subject to applicable consumer protection laws, any dispute arising out of or relating to these Terms, the Website, or purchases made through the Website shall be subject to the exclusive jurisdiction of the competent courts located in Bengaluru, Karnataka, India.

48. Dispute Resolution

In the event of any dispute, both parties agree to first attempt to resolve the matter amicably by contacting PixoScreen Customer Support.

If the dispute cannot be resolved through mutual discussions within a reasonable period, either party may seek remedies available under applicable Indian law before the appropriate judicial or consumer forum.

49. Grievance Redressal

In accordance with the Consumer Protection (E-Commerce) Rules, 2020, customers may contact our Grievance Officer regarding complaints or concerns.

Grievance Officer

Name: Sameeksh Golecha

Email: sameekshgolecha@gmail.com

Phone: +91 9972896339

Address:

3rd Main, 4th Cross,
Chamrajpet, Bengaluru, Karnataka, India

Response Time: Within 2 business days.

50. Privacy Policy

Your use of the Website is also governed by our Privacy Policy, which explains how we collect, use, disclose, store, and protect your personal information.

By using the Website, you acknowledge that you have read and understood the Privacy Policy.

51. Refund & Return Policy

Purchases made through the Website are subject to our Refund & Return Policy.

Customers are encouraged to read the Refund & Return Policy before placing an order.

Where there is any conflict between these Terms and the Refund & Return Policy regarding returns or refunds, the specific provisions of the Refund & Return Policy shall apply.

52. Changes to These Terms

PixoScreen reserves the right to modify, update, or replace these Terms & Conditions at any time to reflect changes in:

Applicable laws
Business practices
Website functionality
Products or services
Security requirements

Updated Terms become effective immediately upon publication on the Website unless otherwise stated.

Customers are encouraged to review these Terms periodically.

53. Severability

If any provision of these Terms is held to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision shall be deemed severed to the extent necessary, and the remaining provisions shall remain valid and enforceable.

54. Waiver

Failure by PixoScreen to enforce any provision of these Terms shall not constitute a waiver of that provision or any other rights available under these Terms or applicable law.

55. Entire Agreement

These Terms & Conditions, together with our Privacy Policy, Refund & Return Policy, Shipping Policy, Warranty Policy (if applicable), and any other policies published on the Website, constitute the entire agreement between you and PixoScreen regarding your use of the Website and the purchase of our products.

They supersede all prior communications, understandings, or agreements relating to the same subject matter.

56. Contact Information

If you have any questions regarding these Terms & Conditions or require assistance, please contact us:

PixoScreen

Website: https://sameeksh.online/

Email: sameekshgolecha@gmail.com

Phone: +91 9972896339

Business Address:

3rd Main, 4th Cross,
Chamrajpet, Bengaluru, Karnataka, India

Customer Support Hours:

Monday to Friday: 9:00 AM – 7:00 PM (IST)
Saturday & Sunday: Closed

57. Acknowledgement

By accessing or using the PixoScreen Website, creating an account, or placing an order, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions, together with all policies referenced herein.

If you do not agree with these Terms, please discontinue use of the Website and refrain from placing orders.

Thank you for choosing PixoScreen.